Frequently Asked Questions
Everything you need to know about turning your photos into custom art.
What is the typical turnaround time for an order?
Most orders are handcrafted and shipped within 3 to 5 business days. Once your custom art leaves our workshop, shipping times vary based on your location and the shipping method selected at checkout.
How do I know if my photo quality is high enough for printing?
Our website features an automatic quality rating system. When you upload your photo, our software analyzes the resolution and provides a rating to ensure your print will look sharp and vibrant at the size you've selected.
What materials do you use for your canvas prints?
We use premium, thick-wrap 405gsm archival-grade canvas and genuine HP Vivera inks. Each print is stretched over a sturdy, locally sourced wood frame that won't warp over time.
Do you offer a satisfaction guarantee?
Yes, we stand behind our craftsmanship. If your order arrives damaged or if there is a manufacturing defect, please contact our support team within 30 days, and we will make it right by providing a replacement.
Can I see a preview of my product before it is printed?
Absolutely. Our interactive online editor allows you to crop your image, choose your framing options, and see a digital rendering of exactly how your photo will look on the final product.
Do you ship internationally?
Currently, we focus on providing the best possible service to our customers within North America to ensure fast shipping times and the safety of our fragile custom products.