Returns & Exchanges
At Posterjack, we take pride in our craftsmanship and want you to love your custom wall art. If your order arrives damaged or contains any manufacturing defects, we offer a 100% satisfaction guarantee to ensure your memories are perfectly preserved.
Document the Issue
Take clear photos of the damage or defect, including the packaging if it was damaged during transit, to help our team assess the situation.
Contact Support
Email our customer support team within 30 days of receiving your order, including your order number and the photos of your product.
Review Process
Our quality assurance team will review your claim within 1-2 business days to determine if a replacement or store credit is the best solution.
Receive Your Replacement
Once approved, we will prioritize a new print of your artwork and ship it to you at no additional cost, with no need to return the original defective item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing